How do I return my order?

If you’ve changed your mind about your purchase, don't worry! We want you to be completely satisfied with your Blauw Films collection. We offer a straightforward return process for all eligible merchandise.

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The 30-Day Window

You have 30 days from the date of receipt to initiate a return. To be eligible, your item must be unused and in the same condition that you received it.

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How to Prepare Your Return

To ensure your return is accepted and your refund is processed smoothly, please follow these steps:

1. Pack Securely: The item must be returned in its original packaging. If that isn't possible, please use a similar protective tube or box to prevent damage during transit.
2. Include Proof of Purchase: Ensure a copy of your receipt or order confirmation is included in the package.
3. Ship to Us:

Blauw Films
De Lombardije 50
6041 DA, Roermond
The Netherlands

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Important Considerations

• Shipping Costs: As per our policy, you are responsible for paying your own shipping costs for returns. These costs are non-refundable.
• Risk & Tracking: Returns are at your own risk. For items over €50, we strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
• Exemptions: Please remember that customized, bespoke, made-to-order products, and downloadable software (Resources) are non-returnable.

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Need Assistance?

If you have any questions or need help navigating the return process, our support team is ready to assist you at info@blauwfilms.com.

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