My order is incomplete, what now?

Opening your Blauw Films package should be an exciting moment. If you notice an item is missing, don’t worry—there is usually a simple explanation, and we are committed to ensuring you receive everything you ordered.

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Check for Multiple Shipments

Because we ship everything from art prints to heavy-duty collectibles, we often split orders into multiple packages to ensure each item is protected correctly.

• Different Packaging: A skateboard deck and a rolled art print cannot be shipped in the same box.
• Staggered Arrival: It is very common for one package to arrive a day or two before the other. Check your email for multiple Track & Trace numbers.

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If Your Order is Still Incomplete

If you have received all tracked parcels and an item is still missing, please contact us at info@blauwfilms.com within 48 hours. To help us resolve this quickly, please include:

1. Your Order Number.
2. Photos of the package you received (showing the label).
3. Photos of the items that did arrive.

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Our Replacement Guarantee

Blauw Films is a Dutch-based company, and we strictly adhere to EU shipping guidelines. Our policy is to always provide replacements for any items that were missed during fulfillment. Once we identify the missing piece of your collection, we will dispatch a replacement as a priority.

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