Opening your Blauw Films package should be an exciting moment. If you notice an item is missing, don’t worry—there is usually a simple explanation, and we are committed to ensuring you receive everything you ordered.
Because we ship everything from art prints to heavy-duty collectibles, we often split orders into multiple packages to ensure each item is protected correctly.
If you have received all tracked parcels and an item is still missing, please contact us at info@blauwfilms.com within 48 hours. To help us resolve this quickly, please include:
Blauw Films is a Dutch-based company, and we strictly adhere to EU shipping guidelines. Our policy is to always provide replacements for any items that were missed during fulfillment. Once we identify the missing piece of your collection, we will dispatch a replacement as a priority.
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[1]: Dreams of Blauw are any form of crystallised thought based on honest expression. Sometimes they linger a shade of blue in your after-image.