We strive for perfection with every order, but occasionally a mix-up can happen in our warehouse. If you opened your package only to find something different from what you ordered, we are here to fix it immediately.
To ensure we can send out the correct merchandise as quickly as possible, please email info@blauwfilms.com with the following details:
As a Dutch-based company, Blauw Films proudly adheres to EU shipping guidelines. Our policy is straightforward: if we made a mistake and sent the wrong item, we will provide a replacement for the correct item at no additional cost to you.
Once we receive your photos and verify the error, we will prioritize your replacement to ensure your collection is completed as soon as possible.
Our support team will provide specific instructions on what to do with the incorrect item. In many cases, we will provide a pre-paid return label so you can send it back to our facility in Roermond without any expense to you.
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[1]: Dreams of Blauw are any form of crystallised thought based on honest expression. Sometimes they linger a shade of blue in your after-image.
