It can be frustrating when you are eagerly awaiting your Blauw Films merchandise and the tracking hasn't updated. While most orders arrive much sooner than expected, here is our process for handling potentially lost shipments.
To account for standard transit fluctuations, customs delays, or courier backlogs, we use specific timeframes before a package is officially categorized as lost:
We understand you want your art and collectibles right away, but we cannot dispatch a replacement or initiate a claim until these timeframes have passed. In many cases, "lost" packages are simply delayed in a local sorting facility and resume their journey within a few days.
While Blauw Films cannot take direct responsibility for delays caused by the courier, we are fully committed to helping you find your items. If your order has exceeded the timeframes listed above:
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[1]: Dreams of Blauw are any form of crystallised thought based on honest expression. Sometimes they linger a shade of blue in your after-image.
