I didn't receive my Package marked as Delivered

It can be a surprise to see a "Delivered" status when you don't have your Blauw Films merchandise in hand. However, there is usually a simple explanation, and most "missing" packages are located nearby.

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Common Delivery Scenarios

If your package is marked as delivered but you can't find it, please check the following:

• The "Safe Spot": Carriers often leave packages in a discreet location around your porch, side door, or behind a gate to prevent theft.
• With a Neighbor: Sometimes a friendly neighbor will take the package in for safekeeping if you aren't home.
• Pickup Points: If no one was available to sign or receive the item, the carrier may have dropped it at the nearest local pickup point. Look for a physical delivery note or a digital update in your tracking link.

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Why Contact the Carrier First?

Because we don't have access to the carrier's real-time GPS data or the specific driver's notes, the first step is to contact the shipping carrier directly. They can provide the most accurate information regarding the exact drop-off point.

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Still No Luck?

If you have spoken with the carrier and checked with neighbors but still cannot locate your art or collectibles, please reach out to us at info@blauwfilms.com. We’ll do our best to help you investigate the situation.

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