I’m not happy with my purchase, what are my options?

Our commitment to your satisfaction with Blauw Films

Written by

Leonardo Verkoelen

Reading time

1 min

Published on

February 20, 2026

At Blauw Films, we pour a lot of passion into our art and collectibles, and we want you to feel that same excitement when you open your package. If your purchase didn't quite meet your expectations, we want to hear about it.

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We Are Here to Help

Our team is flexible and committed to finding a solution that works for you. Whether there is an issue with the quality, a misunderstanding about the product, or you simply aren't satisfied, we encourage you to start a conversation with us.

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How to Start a Resolution

To help us provide the best service, please reach out to our support team at info@blauwfilms.com with the following:

Your Order Number: So we can quickly find your details.
A Brief Description: Tell us what isn't working for you or how the product differed from your expectations.
Photos of the Items: Seeing the product helps our team understand the situation and allows us to find a solution faster.

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Finding a Solution

Each case is unique. Depending on the situation and the type of merchandise (standard vs. made-to-order), we will work with you on a case-by-case basis to make things right. Our goal is always to ensure you remain a happy part of our community!

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Stay connected with Blauw Films!
For the latest updates, breakdowns and exclusive content, follow us on Instagram, LinkedIn and YouTube.

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^[1]: Dreams of Blauw are any form of crystallised thought based on honest expression. Sometimes they linger a shade of blue in your after-image.